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User Term Of Service Agreement

Terms and conditions for using Hadirr to manage attendance, timesheet, reimbursement, timesheet, hadirr sales, etc.

INTRODUCTION

Welcome to Hadirr! By registering for and using the Hadirr service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including any updates made from time to time ("Terms and Conditions"). This agreement is legally binding for as long as you use the Hadirr service.

We, as the Service Provider, reserve the right to update these Terms and Conditions at any time. Any changes will be effective  once the updated Terms and Conditions are published on the Hadirr website. You are responsible for reviewing the Terms and Conditions regularly.

By continuing to use Hadirr after such changes are posted, you are deemed to have accepted and agreed to those changes.

GENERAL INFORMATION

Unless stated otherwise in these Terms and Conditions, the following definitions apply:

  1. Hadirr refers to a digital platform and/or software (software as a service) designed to manage digital attendance, monitor employee productivity, and manage business sales data.
  2. Access to Hadirr Services consists of:
    1. Website: Hadirr's website accessible at www.hadirr.com;
    2. Admin Portal: a dashboard on the Website where users can manage attendance, employee performance, and sales data on Accounts registered with Hadirr; and
    3. Hadirr Mobile App: Application, which is a mobile app intended for employees to access and use Hadirr, available for download on Google Play Store or Apple App Store.
  3. Service Provider or We refers to PT Fatiha Sakti, the operator and owner of Hadirr.
  4. User or You refers to individuals or legal entities registered to and using Hadirr, including but not limited to employees, administrators, or business owners.
  5. Quota refers to the number of individuals or employees registered by a business entity to use Hadirr.
  6. Business Days means any day except Saturdays, Sundays, national holidays, and other days declared as official non-working days in the Republic of Indonesia or when commercial banks in Indonesia are closed.
  7. Calendar Days means every day in a year according to the Gregorian calendar, including Saturdays, Sundays, and public holidays as determined by the government, and any other days deemed non-working days by government decision.

SCOPE OF THE TERMS

Hadirr is designed to support your needs in managing employee attendance and performance, including monitoring sales activities conducted by your business. You understand that the available features may vary depending on the selected service plan.

By using Hadirr, you agree to comply with these Terms and Conditions, and any use of Hadirr remains your sole responsibility.

You acknowledge and agree that not all features are permanently available or accessible through Hadirr. We reserve the right to update, manage, or discontinue access to certain features within the Hadirr service.

You understand that Hadirr may be integrated with affiliated platforms or third-party services for service performance, improvement, and security. By using the service, you accept and agree to these integrations as part of our commitment to providing the best experience.

As the Service Provider, we are responsible for the operation and management of Hadirr. Therefore, we reserve the right to add, modify, or remove features and functions; temporarily or permanently discontinue parts of the service; and conduct regular system maintenance with or without prior notice. These changes are made to improve service quality, operational efficiency, and regulatory compliance.

These Terms and Conditions constitute the rules on the use of Hadirr which are bound to the User and become an integral document and inseparable from the quotation or Hadirr subscription agreement. 

HADIRR ACCOUNT

  1. Eligibility

    To use Hadirr, the User must meet the following criteria:

    1. Valid Legal Entity: Hadirr may be used by legal entities operating under the laws of the Republic of Indonesia or applicable laws in the country where the entity is established.
    2. Authorized Representative (Administrator): The User registering for Hadirr must be duly authorized to represent the legal entity in its use of Hadirr.
    3. Accurate Information: The User must provide accurate, complete, and factual information during registration at www.hadirr.com.
  2. Access Rights
    Users will receive access according to their roles and responsibilities, as follows:
    1. Company (Admin)
      1. Super Administrator: Full access to manage all features and appoint or remove Administrators.
      2. Administrator: Full access to manage features, without the authority to appoint other Admins.
      3. Support Administrator: Limited access, restricted to designated features as assigned by the Super Admin.
    2. Employee
      Access to the Hadirr account using a personal ID and password, usable via the Website and Mobile App.
  3. Account Integration
    1. Hadirr connects with affiliate or third party services to improve user experience and support efficient business operations within a unified ecosystem. This integration may result in your data being shared with these parties.
    2. Access to integrated services may change at any time based on Service Provider needs. You will be notified through user channels or portals.
    3. On the integration of Hadirr services with affiliate or third party services, access to these integrations must obtain your consent to distribute your data on services connected to Hadirr. We ensure that affiliated or third party services integrated with Hadirr have data security processes in accordance with applicable regulations.

SERVICES, SUBSCRIPTION PACKAGES, AND PAYMENT

 

  1. Hadirr offers subscription packages to support digital attendance, performance, and sales management.
  2. The User acknowledges, understands, and agrees that the Hadirr service and the type of package selected by the User are as stated on the Website or quotation and/or subscription agreement.
  3. Users will obtain various features on the Hadirr service, according to the information submitted on the Website, Admin Portal, and Hadirr Mobile Application.
  4. We strive to provide server (uptime) on Hadirr services of 99.9% every month.
  5. Users are subject to the provisions set forth in the quotation and/or subscription agreement, including on payment terms, and other technical provisions. The document becomes a separate part but is an integral part of these Terms and Conditions. If there is any difference or conflict between these Terms and Conditions and these documents, the provisions in the quotation and/or subscription agreement shall prevail.
  6. Users may receive a free trial for up to seven (7) Calendar Days upon approval from us. This Trial Service aims to assist User in deciding to subscribe to Hadirr.
  7. Users are required to make payments on the bill to use Hadirr in accordance with the package and the number of employees registered. Payment terms will follow the terms of the quotation/subscription agreement provided to the User. This applies equally to the payment terms for the addition of Hadirr service quota.

USER OBLIGATIONS

By using Hadirr, you represent and warrant that:

  1. Use and access the Site and Hadirr services, including all content, only for purposes related to using Hadirr and in accordance with these Terms and applicable laws.
  2. All data and information provided must be true, accurate, and verifiable. If the business entity submits any personal data, it must have obtained proper consent from the data owner.
  3. You will only use Hadirr for internal business purposes, not for commercial resale.
  4. You are responsible for keeping your account secure, including keeping your account ID and password confidential, and regularly updating your Hadirr password on your own.
  5. You are responsible for any use or access of your account, including preventing unauthorized access that could harm or disrupt your account or the Hadirr service in general.
  6. You understand there are several external factors that are not our responsibility from any failure or interruption of Hadirr caused by the following; namely internet networks, power outages, data transmission errors, third party system failures, telecommunications services and cyber attacks. Therefore You understand that the security obligation of this service is the responsibility of each party to prevent such failure or disruption.
  7. You are responsible and ensure that each party accessing the Hadirr service is aware of and complies with these Terms and Conditions.

PROHIBITED ACTIVITIES

  1. Prohibited Use

    You are prohibited from using the Hadirr service for the following:

    1. Conduct illegal activities or activities that violate the law, fraud, commercial actions, and unauthorized purposes according to applicable regulations.
    2. Engaging in or attempting to harm, intimidate, defame, threaten, or harass other parties, users, or the Service Provider, including unauthorized access to services, servers, other users’ accounts, or private data, or any other actions considered inappropriate, improper, discriminatory, or in violation of Hadirr’s policies.
    3. Infringing on intellectual property (patent, trademark, copyright, trade secret), privacy, or other third-party rights.
    4. Impersonating others or representation of another party, and committing fraud by providing false or misleading information.
    5. Reverse engineering, decompiling, or copying Hadirr’s system or building unauthorized competing services.
    6. Use automated code, screen scraping, robots, net crawlers, spiders, trawling or similar methods to access or process data from the Hadirr service.
    7. Engaging in commercial activities or transferring the right to use Hadirr services to other parties without the consent of the Service Provider.
  2. Violation Penalties

    If the User is proven to have violated these Terms and Conditions, then we may take necessary action without prior notice, including but not limited to:

    1. Give a reprimand or warning, either in writing or electronically;
    2. Limit, suspend or terminate User's access to part or all of Hadirr services;
    3. Removing, disabling or restricting violating content;
    4. Deactivating or deleting the User’s account permanently;
    5. Report violations to the appropriate authorities in accordance with applicable laws and regulations;
    6. Pursue legal remedies, including compensation claims if the violation causes material or immaterial losses.

Any action taken by Us for the operation of Hadirr does not limit other legal rights available under applicable law.

PRIVACY POLICY

We respect your data privacy and security. Please review our Privacy Policy at https://www.hadirr.com/kebijakan-privasi. By using Hadirr, you agree to be bound by our Privacy Policy.

Please note that our services are operated within the Republic of Indonesia. If you access Hadirr from another country with different laws on the collection, use, or disclosure of personal data from the laws applicable in the Republic of Indonesia, then by continuing to use Hadirr, you agree that your data will be transferred to and processed in Indonesia in accordance with Indonesian regulations.

INTELLECTUAL PROPERTY RIGHTS

  1. All Intellectual Property Rights related to Hadirr, including but not limited to the application, text, data, graphics, images, trademarks, logos, icons, and source code are the exclusive property of Hadirr. Users are not allowed to publish, modify, copy, reproduce, or alter any of these materials in any form without the Service Provider’s written permission.
  2. Users are granted a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use Hadirr, solely for purposes related to using Hadirr and other lawful purposes in accordance with these Terms and Conditions.
  3. The User understands that violating intellectual property rights may result in legal consequences, including civil claims or criminal penalties, in accordance with applicable laws and regulations.

UPDATES AND MODIFICATIONS

We are committed to continuously improving our service quality and ensuring compliance with applicable laws. Therefore, we reserve the right to make necessary changes, including updates to these Terms and Conditions, as outlined below:

  1. We may update these Terms and Conditions at any time. You are responsible for reviewing them regularly. By continuing to use Hadirr after changes are posted, you are deemed to have accepted the updated terms.
  2. We may change, modify, or discontinue part or all of the access to Hadirr, including limiting access to certain features if deemed necessary based on our internal policies.
  3. We may update or modify the content on Hadirr at any time without prior notice, including but not limited to design, text, images, and other information.

LIMITATION OF LIABILITY

  1. We are not responsible for any loss or damage beyond our control that may occur while you use Hadirr. This includes, but is not limited to, loss of expected savings, business opportunities, revenue, or other related losses resulting from the use of Hadirr. Events beyond our control may include internet outages, power failures, data transmission errors, third-party system failures, telecommunication issues, cyber attacks, or force majeure.
  2. We are not responsible for any mistakes or negligence committed by the User.
  3. We are not liable for any claims, demands, or damages arising from inaccurate, invalid, unclear, or unauthorized information, data, or documents provided by the User. It is the User’s responsibility to ensure all documents used in Hadirr are accurate, valid, clear, and truthful.
  4. We are not responsible for any security breach or illegal access resulting from the User’s negligence in managing theirHadirr account, including any threats to User data or accounts.
  5. We are not liable for any loss, claim, damage, or cost caused by the use of Hadirr that does not comply with these Terms and Conditions or other applicable technical provisions.

SERVICE TERMINATION

  1. Termination Terms
    1. Users may request to terminate the use of Hadirr services through written notification with a Service Termination Letter submitted to the Service Provider.
    2. The Service Provider may suspend or terminate the User’s access to Hadirr, or end the Service Use Agreement, for any of the following reasons:
      1. The User fails to pay the subscription or renewal fees for Hadirr.
      2. The User breaches any part of these Terms and Conditions.
      3. The User violates any other applicable documents related to the use of Hadirr services.
  2. Post-Termination Consequences

    If the User fails to make payment for the service fee by the due date, the account status will be subject to the following:

    1. Inactive Status: The account will become Inactive if payment for the Hadirr subscription or renewal is not made within 10 (ten) Calendar Days after the due date. The User will still be able to access Hadirr, but with limited or inactive features.
    2. Closed Account: If no payment is made within 30 (thirty) Calendar Days after the account’s expiration date, the account will be permanently closed. To use Hadirr again, the User must restart the subscription process from the beginning.
  3. Refund Policy

    If after the service usage period ends the User still has deposit funds stored, the funds will be returned no later than 30 (thirty) Business Days after the expiration date of the service usage period.

  4. No Refund for Violation (not caused by the fault of the Service Provider)

    The User understands and agrees that if access to Hadirr is terminated at your own request, without any fault on the part of the Service Provider or due to a violation, you will not be entitled to any refund for the remaining unused service period or for any deposit paid to the Service Provider.

DISPUTE RESOLUTION

In the event of any dispute arising out of or in connection with these Terms and Conditions, the Service Provider and the User shall engage in good faith discussions to reach an amicable resolution within thirty (30) Business Days from the date the dispute is notified.

Should the parties fail to reach such resolution within the aforementioned period, the dispute shall be submitted to and finally settled by the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan), in accordance with the laws of the Republic of Indonesia.

MISCELLANEOUS

  1. Electronic Transmission

    These Terms and Conditions, including any updates, regardless of how they are received, will be treated as a valid contract and have the same binding legal effect as a physically signed document.

  2. Severability

    If any part of these Terms and Conditions is found to be invalid or unenforceable by a competent court, that part will be removed without affecting the validity and enforceability of the remaining provisions, which will continue to apply in full.

  3. Indemnification

    The User agrees to indemnify the Service Provider for all losses, costs, taxes, legal fees, and liabilities arising from violations of these Terms and Conditions or other related documents by the User, including any actions taken by Hadirr in response to such violations.

  4. Force Majeure

    The Service Provider is not responsible for any delays or failures in fulfilling its obligations caused by events beyond its reasonable control. These may include, but are not limited to, natural disasters, government actions, war, civil unrest, strikes, pandemics, or disruptions to internet or communication services. In such cases, the affected obligations will be temporarily suspended and will resume as soon as conditions return to normal.

CONTACT INFORMATION

If you have any questions or complaints regarding these Terms and Conditions of Hadirr services, please contact us at:

Email : cs@hadirr.com
Phone : (021) 3115-1775
Address : Menara Bidakara 2, Annex Building (Bina Sentra) Lantai 4, Jl. Gatot Subroto Kav. 71-73, RT.08/RW.08, Menteng Dalam, Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12870.

Updated: 1 May 2025